At Cyber Nova LLC, we are committed to maintaining the trust and confidence of our clients. This Privacy Policy outlines how we collect, handle, and secure your data when you visit our website or engage with our managed services.
1. Information Collection
We collect information that helps us provide a personalized and efficient IT experience. This includes:
- Personal Information: Name, email address, phone number, and company details provided via our contact forms.
- Technical Data: IP addresses, browser types, and operating system information collected through server logs to ensure security and network performance.
- Service Data: Documentation regarding your IT infrastructure required for our staff to provide 24/7 support.
2. Use of Data
Your information is used strictly for professional purposes, including:
- Providing and managing our IT services and VoIP solutions.
- Responding to helpdesk inquiries and support tickets.
- Improving website performance and user experience.
- Ensuring business continuity and disaster recovery readiness.
3. Cookies & Tracking
We use cookies to enhance your browsing experience. These are small files stored on your device that allow us to remember your preferences and analyze site traffic. You can choose to disable cookies through your browser settings, though some features of the site may function differently as a result.
4. Third-Party Services
We utilize trusted third-party services to facilitate our operations:
- Formspree: Our contact forms are processed through Formspree. By submitting a form, you acknowledge that the information provided will be transferred to Formspree for processing in accordance with their Privacy Policy.
- Infrastructure Partners: We may work with cloud providers (e.g., Microsoft, AWS) to host your data securely under strict confidentiality agreements.
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties for marketing purposes.
5. Data Security
As an IT Managed Services provider, security is our priority. We implement industry-leading encryption, firewalls, and access controls to protect your data from unauthorized access, alteration, or disclosure.
6. Contact Information
If you have any questions regarding this Privacy Policy or how your data is handled, please contact our security team: